Technical Issue with Lumiform

Like people, technology & software can have a day off and things just don't work as usual. But we are here to help!

If you experience issues with Lumiform not working as usual, check what you can do.

If you encounter any issues with Lumiform and its functions in the

app don't work as usual, here are some practical tips for you.

Technical issues with Lumiform on Desktop: Here is what you can do:

To ensure that you can use Lumiform as usual, here are some helpful tips on what to do if you are currently experiencing technical issues on your desktop:

Go through the steps one by one. If the first tip hasn't helped yet, feel free to

proceed with the next suggestion until Lumiform is running smoothly again.

Empty Cache

To ensure that your browser runs smoothly and all applications function optimally, it is helpful to clear the cache. If you're unsure of what this means or how to do it, you can find more details.
Log in again

Next, please log out of Lumiform and then log back in. This will update your user profile and permissions, potentially resolving any issues you are experiencing.
Updates for your Browser

Next, please check if your currently used browser may need an update. If so, go ahead and initiate the update once. Don't worry: The browser will close, but it will automatically reopen after the update along with all previously open pages.
Updates for the Desktop

Just like browsers, operating systems on desktops also need regular updates that should be performed. Check if there are any system updates available on your device. If there are, go ahead and let them run through. Note: This process may take several hours.
Use an alternative browser

Not all browsers are the same. Therefore, it is worth checking if the issue also occurs in a different browser.
Restarting your Device

As simple as it may sound, a restart works wonders! Just like a person needs a break, devices benefit from a complete reboot. The reason: A restart clears the RAM memory. This memory can get filled up like a cluttered basement and needs to be organized so that applications and programs can access it and function properly.
Contact your Lumiform Success Team for assistance

If you are still having trouble, please contact us via email or chat. Let us know which of the previous steps you have already tried - we are here to help!